ITVirtualAssistant resources
Research — page 2
IT operations research
Helpdesk Reopen Cause Coding Reliability Study
A source-bounded protocol for helpdesk reopen-cause coding, with declared units, adverse controls, reproducible review, and explicit limitations.
Read the article
IT operations research
Stale Administrator Account Detection Evidence Study
A source-bounded protocol for stale administrator account detection, with declared units, adverse controls, reproducible review, and explicit limitations.
Read the article
IT operations research
Software Inventory Reconciliation Coverage Study
A source-bounded protocol for software inventory reconciliation, with declared units, adverse controls, reproducible review, and explicit limitations.
Read the article
IT operations research
MFA Recovery Exception Control Study
A source-bounded protocol for MFA recovery exceptions, with declared units, adverse controls, reproducible review, and explicit limitations.
Read the article
IT operations research
Incident Status Update Accuracy Study
A source-bounded protocol for incident status update accuracy, with declared units, adverse controls, reproducible review, and explicit limitations.
Read the article
Identity research
Orphaned SaaS Integration Ownership Audit
A source-linked research protocol examining how reliably a small team can identify accountable owners for active SaaS integrations after staff and vendor changes, with explicit denominators, inference limits, and owner decisions.
Read the articleHelpdesk research
Helpdesk Attachment Exposure Sampling Study
A source-linked research protocol examining whether support attachments contain more sensitive information than the ticket purpose requires, with explicit denominators, inference limits, and owner decisions.
Read the articleResilience research
Backup Restore Evidence Completeness Study
A source-linked research protocol examining whether restore-test records prove the intended data, environment, integrity checks, and business acceptance, with explicit denominators, inference limits, and owner decisions.
Read the articleDomain research
DNS Change Approval Latency Study
A source-linked research protocol examining where elapsed time accumulates between a complete DNS request and a verified authorized change, with explicit denominators, inference limits, and owner decisions.
Read the articleAsset research
Endpoint Inventory Source Agreement Study
A source-linked research protocol examining how often management, security, procurement, and assignment sources describe the same endpoint consistently, with explicit denominators, inference limits, and owner decisions.
Read the articleIdentity research
When Do Helpdesk Reviewers Disagree About Requester Identity?
A blinded inter-rater study of identity signals, ambiguity, escalation, and unsafe confidence.
Read the articleSaaS research
How Long Does SaaS Access-Removal Evidence Take to Become Conclusive?
A prospective cohort separates request, owner approval, connector action, target-state evidence, and session closure.
Read the articleRemote support research
Do Remote-Support Records Prove Informed Session Consent?
A record audit measures identity, scope, operator, start, stop, control mode, file transfer, and user acknowledgement.
Read the articleBackup research
Do Reviewers Agree on the Meaning of a Backup Alert?
An inter-rater protocol tests missed telemetry, job failure, retention, protected scope, and restore evidence.
Read the articleDocumentation research
How Often Do Retired Helpdesk Instructions Reappear?
A lineage study follows stale steps across search, macros, linked articles, exports, and support replies.
Read the articleEndpoint research
Does endpoint compliance evidence describe a current device or a stale check-in?
A decision-grade method for separating device compliance state from observation age, identity quality, evaluation scope, and owner action.
Read the articleIdentity research
Can a SaaS emergency-access account be used without becoming a permanent bypass?
A bounded study of emergency identity purpose, custody, authentication, monitoring, exercises, and return to normal access.
Read the articleEndpoint research
What evidence makes a lost-device report ready for a containment decision?
A decision-grade protocol for linking custody, device identity, exposure context, management observations, authority, and owner-confirmed containment.
Read the articleEmail operations research
Who owns an outbound email failure after a provider accepts the message?
A decision-grade study of message identity, SMTP evidence, authentication, suppression, routing, business impact, and accountable recovery.
Read the articleWebsite security research
Is a website ready to change Content Security Policy without hiding breakage?
A decision-grade protocol for route inventory, directive ownership, report interpretation, functional testing, rollout boundaries, and rollback evidence.
Read the articleSaaS research
Does SaaS audit-log retention cover the decisions a small team expects to make?
A decision-grade method for mapping SaaS events, entitlements, retention rules, search tests, exports, ownership, and evidentiary gaps.
Read the articleEndpoint research
What evidence makes an endpoint firmware update ready for an owner decision?
A practical study of model identity, vendor applicability, power and recovery prerequisites, staged rollout, failure handling, and post-update proof.
Read the articleWebsite operations research
Can a website prove how it handles a Global Privacy Control signal?
A bounded technical study of signal receipt, request context, tag behavior, server processing, consent state, testing, and legal-owner decisions.
Read the articleDomain operations research
Is domain registrar recovery evidence ready before access is lost?
A study of registrar identity, authoritative contacts, account recovery, multifactor custody, transfer controls, renewal dependencies, and rehearsed escalation.
Read the article